Terms & Conditions

Payment Policy

Credit card details required to secure your booking. Prices may be subject to change.

The registered guest is responsible for the behaviour of all persons in their party and visitors whilst on the property. Trashing, extreme filth, deliberate or reckless acts that result in damage to our property and any costs associated with such that result in loss of income to the motel, extra cleaning, being unable to relet the room the night of departure, will be charged to the registered guest. Our insurance excess is NZ$500, and regretfully this must be passed on to guests where applicable.
Comfort Inn Cascades does not allow smoking in the motel rooms. Please smoke outside and use the ashtrays provided. If you are found to have smoked in the room you will be liable for the cost to deodourise the room including carpets, bedding and carpets as well as the cost involved in not being able to relet the room. This policy also applies to odiferous Foods: The cooking of shellfish and other strong-smelling foods is not permitted in our motel units, in order to avoid residual, lingering food odours. A portable barbeque is available, on request at no extra cost, for such cooking to be done outdoors.
Guests, once checked-in, become liable for the security of themselves, their possessions, their vehicles and the contents of the room. To prevent theft, please remember to lock-it-up! Cash & valuables can be stored in our safe: please ask at Reception.

Cancellation Policy

Cancellation within 48 hours of reservation will result in 1 nights accommodation being charged. Non arrival or cancellation within 24 hours of reservation will result in the full amount of the accommodation being charged. Cancellation policy differs for Christmas, New Year, Ironman and Cycle Challenge. Please contact us for these policies.

Child Policy

Portacots, cot bedding, highchairs and stair gates available. Children 2yrs and under stay free of charge.


FREE internet station in reception. FREE WIFI in all the rooms.We accept FlyBuys, CHOICE Privileges, Qantas Frequent Flyer, Air New Zealand Airpoints, Velocity.

Pets accepted on a case by case basis and strictly by prior arrangement. Fee applies. Please enquire for details.